Lost and Found & Other Information
Lost and Found
STS is not responsible for lost items. Found items will be turned into the Transportation Office where they can be picked up the next business day. To see if an item was turned in, please call the STS office at (301) 475-4200 ext. 1120 between the hours of 8:00 AM and 5:00 PM. Unclaimed cell phones will be recycled thru Hope Phones.
Non-Scheduled Stops
To pre-schedule "Pick-up" or "Stop Requests" please call (301) 475-4200 ext. 1120 Monday - Saturday between 5:30 A.M. and 8:30 P.M. When our offices are closed, arrangements can be made by leaving your name, bus route and telephone number after the pre-recorded message. Otherwise, arrangements can be made with the individual drivers upon boarding the bus.
Remember, all passengers are required to be at the designated vehicle stop at the times listed. If no one is waiting at the location and no on-board passengers are exiting, the vehicle will not stop, but will continue to the next stop location. Buses will stop to discharge or pick up passengers at locations along any regular route (flag stops), if traffic and road conditions permit the safe operation of buses. Passengers wishing to board a vehicle at a location along the route between identified stops should "flag" the vehicle by signaling to the driver (hand waving is acceptable). The driver will stop as close to the passenger as possible as long as stopping is not a safety hazard.
General rules for flagging
Be at a safe location (typically 50 feet before an intersection/street corner) along the route Be on the appropriate side of the street (i.e. northbound, southbound, etc.) Be clear in flagging the driver. Determine the approximate vehicle arrival time at the flag location (based on times identified on the schedule for designated stops surrounding the flag location) and arrive early. If you are able, call STS ahead of time so the driver can be notified to be looking for you. This will decrease your chances of being missed or not seen by the driver.
Transfer Guide
Transferring from one route to another may occur at the following specified transfer locations; the Governmental Center Complex in Leonardtown, the Tulagi Place Park & Ride lot in Lexington Park, and the Charlotte Hall Square in Charlotte Hall. A single transfer fee is used for an uninterrupted ride across all of the routes. Transfers will not be accepted for interrupted trips at locations other than these transfer points; riders will be required to pay a new fee. Bus Schedules for St. Mary's Transit System (STS) and VanGo are available from the bus drivers. Each county's bus tickets will be honored by the other county, therefore there will be no extra cost to our passengers.
No Change Policy
For the safety of our drivers and passengers, the bus drivers are not allowed to provide change. Therefore, all passengers must have exact fare or an STS ticket when boarding our STS buses. Each bus driver reserves the right to refuse transportation to any passenger/rider who does not pay the required fare or who does not honor the Bus Rider's Agreement.
Contact Us
Our office is staffed Monday through Saturday, 5:30 A.M. to 8:30 P.M. We are here to assist you. Customers who are not familiar with our STS Services may call us for assistance at (301) 475-4200 ext. 1120. A dispatcher will tell you which bus or route you will need to reach your destination, advise you of any needed transfers, help you determine the time that the bus will arrive at your stop and help you determine your exact fare. To assure quick and easy service when you call, please provide your name, telephone number, location and destination or simply e-mail us.